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| SHIPPING |
| USA - FREE SHIPPING at $29 Standard shipping for US48 states only, 3-7 days transit Canada - FREE SHIPPING at $69 Standard shipping to Ontario, Quebec, and major centers within Canada. Express and Expedited Shipping Same day dispatch when order is received by 12 Noon ET. Otherwise it ships the next day. Rates are shown on the checkout page. |
| RETURN POLICY |
| We want you to be happy with your purchase so if you have ordered in error or items are not exactly as you expected, you may return them provided you contact us within 7 days of receiving your order. All returns require prior authorization. Returned merchandise must be received within 30 days to receive a refund. |
| Details 1. We do not refund the original outbound shipping cost. 2. If the order was shipped for free, the original shipping costs will be deducted from the refund amount. 3. Buyer pays return shipping. 4. Items should be returned in their original packaging. 5. No returns on items on clearance items or custom orders. Clear Cabochons and machinery have a restocking fee. 6. Exchanges: The goods are returned according to our policy while a new order is created. |
| To request authorization on this site, you will need to register an account at checkout. Guest customers who want authorization will need to contact us for assistance. For this reason we strongly recommend that you register an account at checkout. |
| Request Return Authorization Login to your account and go to Orders History. Select the order from which you want to return an item. Select the product you wish to return by checking the box next to it. Tell us why you are returning the item. Once complete click on Request Return Authorization. Authorization will be sent within 24 hours. |
| Please allow 3-4 days for return processing once we receive your parcel. Refunds will take an additional 1-2 days to credit back to your original form of payment, and your financial institution may require a few more days for it to appear on your statement. |
| Updated: February 16, 2022 |